Cancellations / No Shows

We understand that life can get busy and things can come up at the last minute, however to ensure that clients don’t miss out we do require a minimum of 24 hours notice for all appointment cancellations or changes. We will send appointment reminders via email 3 days in advance and a text message 48 hours in advance of your appointment date and try our absolute best to confirm your appointment times well in advance to help you avoid any cancellation fees. No show or failure to provide us with more than 24 hours notice for an appointment change will result in a 50% of treatment cancellation fee being charged.

We ask that you please arrive promptly for your appointments. Please allow enough time for our Byron Bay traffic and parking. If you are running late, a phone call would be appreciated. Your treatment time may need to be shortened or rescheduled to avoid inconvenience to other clients. Cancellation fees are applicable if you miss your appointment entirely or arrive too late to progress with your appointment.

If you need to reschedule or cancel, you can reply to the SMS, call the clinic on (02) 6680 9911 or email us on hello@byronmedispa.com.au

Refunds

Please be certain of the services or produts you are purchasing. Refunds cannot be offered for change of mind or if you decide you no longer which to continue with the product or service. Refunds cannot be offered if you are moving or your situation has changed. Visit the NSW Consumer Affairs website for details.

Byron Medi Spa offers you the option to:

Option 1- transfer any used monies remaining for pre-paid treatments to another treatment or product.

Option 2- you can on sell or gift your unused pre paid treatments to another person. Please email us at hello@byronmedispa.com.au so that we have a written copy of your wish to do this. Please include the full name, email and phone number of the person.

Pre-Paid Treatments

ByronMediSpa reserves the right to change any of our products and services at anytime without any prior warning or notice.

Pre-paid treatment packages must be redeemed within the following periods, after which, any unused portion will be forfeited:

  • Pre-paid Skin treatments must be redeemed within 12 months from the date of purchase.

  • Pre-paid Laser treatments must be redeemed within 12 months from date of purchase.

Gift Certificates

Our Gift Certificates are valid for a period of 2 years from the date of purchase and are not redeemable after this time. They are not redeemable for cash under any circumstance, non-refundable and non-transferable to third party. Our Gift Certificates may be used on any service or product.

Privacy policy

Your privacy is important to us and we take the responsibility of handling your personal information very seriously. We comply with the Privacy Act 1988 (Cth) (Privacy Act), and we recognise that individuals have a right to control how their personal information is handled.

Our Privacy Policy describes in detail how we collect, use and disclose your personal information, how you can access and correct your personal information, and how you can make privacy complaints.

By using our website, services, or by providing any personal information to us, you consent to our collection, holding, use, and disclosure of your personal information, as set out in this Privacy Policy.

For the purposes of this Privacy Policy, personal information includes your:

  • name and date of birth;

  • contact details and your emergency contact details;

  • treatment details;

  • before and after treatment photographs;

  • any personal information captured by CCTV (as covered by our CCTV Policy);

  • payment information such as bank accounts or credit card details;

  • payment history; and

  • sensitive information such as medical information provided by you and collected by us as part of your treatment file, details of telehealth consultations, and any allergies you may have.

We may also collect information relating to your access and use of our website including social media accounts or apps, IP address, device type, browser information, time and date of access, location data, webpages visited, and other website-related information including through the use of internet cookies.

Information which does not disclose your identity, or enable your identity to be ascertained), will not be classified as personal information and therefore will not be subject to this Privacy Policy.

SALES

July 2025 Sale – Byron Medi Spa 

30% Off Hydrafacial & Skin Needling Treatments + Receive a 40% Voucher for August!

This July, treat your skin to a rejuvenating experience at Byron Medi Spa with our limited-time offer:
✨ 30% OFF Hydrafacial and Skin Needling treatments
✨ PLUS receive a 40% voucher to use on any treatment during August 2025

Terms & Conditions:

  • The 40% voucher is valid only during August 2025 for treatments received within that month.

  • No extensions, credits, or pre-pay options available.

  • Clients will receive new vouchers for September 2025, offering 50% off treatments, valid only within the month of September 2025. No treatment had outside of this time frame will receive the discount.

  • The same conditions apply: no extensions, no pre-pays, and no additional discounts. All dicounted treatments must be completed in the month of September.

Indulge in your favourite treatments, rejuvenate your skin, and enjoy exclusive savings at Byron Medi Spa — where results meet relaxation.

 Online Exclusive – 30% Off Skin Needling 

Revitalise your skin and reveal a radiant, youthful glow with our advanced Skin Needling treatments — now 30% off for a limited time only.

🖤 Use code: SAVE30 at checkout
🖤 Offer valid for 4 weeks only for the month of September

Terms & Conditions:

  • Offer valid online only and must be purchased within the 4-week promotional period.

  • Discount applies to Skin Needling treatments only.

  • The SAVE30 promo code must be entered at checkout to redeem the offer.

  • Offer cannot be combined with any other discount, promotion, or package.

  • Not valid for gift vouchers, or product purchases.

  • Treatments must be completed within the promotional timeframe unless otherwise stated.

  • Byron Medi Spa reserves the right to amend or withdraw this offer at any time.

 Hydrafacial Special Offer – Limited Time Only! 

Refresh and rejuvenate your skin with our signature Hydrafacial and receive a FREE Avocado Zinc Moisturiser & Concealer valued at $75!

Experience the ultimate in deep cleansing, hydration, and glow — and take home the perfect lightweight moisturiser and tinted protection to enhance your post-treatment results.

You must book in and receive your Hydrafacial before October 15th to claim your complimentary gift.

Terms & Conditions:

  • Offer valid for Hydrafacial treatments booked and completed before 15 October 2025.

  • Complimentary Avocado Zinc Moisturiser & Concealer (valued at $75) will be provided after the treatment.

  • One gift per client per promotional period.

  • Offer cannot be combined with any other promotion, package, or discount.

  • No substitutions or exchanges.

  • Limited stock available — gifts will be provided while supplies last.

  • Byron Medi Spa reserves the right to modify or withdraw this offer at any time.

Terms & conditions